Frequently Asked Questions
How long does shipping take?
Most orders arrive within 7–15 business days depending on your location. We ship worldwide from our fulfillment partners. You'll receive a tracking number by email once your order ships.
Where do you ship from?
We work with fulfillment partners across Asia and the US to get products to you as fast as possible. Shipping origin depends on the product.
Can I track my order?
Yes! Once your order ships you'll receive a tracking number via email. You can use it to track your package at any major tracking site.
What is your return policy?
We offer a 30-day return policy. If you're not happy with your purchase for any reason, contact us at hello@trendcitystore.com and we'll make it right — refund or replacement.
My order hasn't arrived — what do I do?
If it's been more than 20 business days, contact us at hello@trendcitystore.com with your order number and we'll investigate immediately and either resend or refund you.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a small shipping fee calculated at checkout.
How do I contact customer support?